Privacy & Data Protection Policy.

Nova Healthcare Management Systems Limited t/a eNursing is committed to protecting your data and respecting your privacy.

Welcome to eNursing’s privacy and GDPR statement:

We respects your privacy and is committed to protecting your personal data. This privacy statement will inform you as to how we look after your personal data (i) when you visit our website https://novahealthcare.ie (regardless of where you visit it from); or (ii) when sending us an email or otherwise when communicating with us; (iii) when you interact with us such as when you (whether for yourself or on behalf of the organisation you work for) purchase products and services from us or supply products and services to us; (iv) when you visit our premises and will tell you about your privacy rights and how the law protects you. This privacy policy contains the following sections.

• WHO WE ARE
• THE DATA WE COLLECT ABOUT YOU
• HOW IS YOUR PERSONAL DATA COLLECTED?
• HOW WE USE YOUR PERSONAL DATA
• DATA SECURITY
• DISCLOSURE OF YOUR PERSONAL DATA
• INTERNATIONAL TRANSFERS
• DATA RETENTION
• YOUR LEGAL RIGHTS

WHO WE ARE

This privacy policy aims to give you information on how Nova Health care Management Systems Limited collects and processes your personal data: • through your use of this website,( https://novahealthcare.ie) including any data you may provide through this website; • when we otherwise communicate or meet with you, including communication by email or other media;

It is important that you read this privacy statement together with any other privacy statement or policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy statement supplements other notices and privacy policies and is not intended to override them. This privacy statement is not applicable to personal data we collect and process in respect of our personnel or individuals who apply for roles with us as part of our recruitment activities. We will collect and process such personal data in accordance with separate privacy notices. When we refer to ‘your organisation’ in this privacy policy, we are referring to your employer or organisation you work for.

This website is not intended for children and we do not knowingly collect data relating to children.

Data Controller:

This privacy statement is issued on behalf of Nova Healthcare Management Systems Limited (referred to as Nova eNursing, we, us or our in this privacy statement). We are the data controller in respect of data collected through this website (https://novahealthcare.ie )and in other ways and responsible for your personal data as set out in this privacy statement. We are a company registered in Republic of Ireland (CRO:553569 and have our registered office at 232 Jamestown Road ,D11NX05. )

Data Processor:

Please note that where we provide services to a customer, Nova is the data processor, and customer is the data controller, of any third-party personal data the customer provides to us (such as personal data of a care resident name) to enable us to provide certain features of our services (Third-Party Data). The data processing provisions governing our use of such personal data and our duties as a data processor will be governed by the terms of our agreement with each customer, which will be compliant with applicable data protection laws. The customer must not input, upload, provide or otherwise make available to or through the services any Third-Party Data unless the customer has a legal right to do so.

Contact details:

We have appointed a data protection officer who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy or our privacy practices, including any requests to exercise your legal rights, please contact the data protection officer using the details set out below.
Full name of the Company: Nova Healthcare Management Systems Limited Email address: contact@novaenursing.com

We keep our privacy statement under regular review. This version was last updated in January 2022. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Please use the contact details above.

Third-party links:

This website and other communications may include links or references to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or polices. When you leave our website, we encourage you to read the privacy policy of every website you visit.

THE DATA WE COLLECT ABOUT YOU:

Personal data is defined by the GDPR as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data or personal information is, in simpler terms, any information about an individual from which that person can be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Contact Data includes address, email address and telephone numbers. Technical Data includes internet protocol (IP) address, your login data, browser
• type and version, time zone setting and location, browser plug-in types and versions,
• operating system and platform, and other technology on the devices you use to access this website or our services.
• Profile Data includes your username and password, purchases or orders made by you or us, your preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• Financial Data includes bank account and payment card details
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from or supplied to us.

If you fail to provide personal data :
Where we need to collect personal data by law, or under the terms of a contract we have with you or your organisation, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you or your organisation (for example, to provide you or your organisation with products or services). In this case, we may have to cancel a product or service you or your organisation have with us but we will notify you or your organisation if this is the case at the time.

HOW WE COLLECT YOUR PERSONAL DATA?

We use different methods to collect data from and about you including through:

• Direct interactions: You may give us your Identity, Contact, and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email, through our website or social media accounts or otherwise. This includes personal data you provide when you or your organisation:
• Purchase our products or services;
• Sell your products or services to us;
• Access certain services made available to our customers;
• Subscribe to our publications;
• Post messages or participate in discussions through our social media accounts
• Request marketing to be sent to you
• Enter a promotion or participate in a survey
• Give us feedback or contact us
• Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy https://novaenursing.ie

HOW WE USE YOUR PERSONAL DATA :

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you or your organisation.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

DATA SECURITY:

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We implement procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Data Protection Office where we are legally required to do so. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instruction and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DISCLOSURE OF YOUR PERSONAL DATA:

We may share your personal data with the parties set out below

• Companies in the same corporate group as us.
• Nova e Solution, who are the owners of software we use to provide services to customers
• Internal Third Parties and External Third Parties who we work with.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy statement. All personal data will only be transferred where there is a need to do so (for use in the course of providing services to us or you or your organisation) and these third parties will also be subject to agreements regarding the handling and use of your data. We require all third parties to respect the security and confidentiality of your personal data and to treat it in accordance with the law. We do not allow these third parties to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, the rules of any applicable stock exchange, or the instructions of a government authority or recognised regulator.

INTERNATIONAL TRANSFERS

Generally, we will only store your personal data in the European Union jurisdiction. This means that it will be fully protected in accordance with the EU GDPR .However some of our External Third Parties may be based or have servers outside the European Union so their processing of your personal data may involve a transfer of data outside the European Union. Whenever we transfer your personal data out of the European Union, we do our best to ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the EU Supervisory Authority.
• Where we use certain service providers, we may use specific contracts, model contractual clauses or certification methods approved by European Union which give personal data the same protection it has in the European Union .Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of EEA

DATA RETENTION :

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you or your organisation. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. By law we have to keep basic information about our customers (including Contact, Identity and Transaction Data) for five years after they cease being customers for tax purposes. Details of retention periods for different aspects of your personal data are available and if you would like more information, please contact us. In some circumstances you can ask us to delete your data. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Marketing With your permission and/or where permitted by applicable law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message and/or post with information, news, and offers on our products and services. We will always work to fully protect your rights and comply with our obligations under the EU GDPR and the Privacy and Electronic Communications and you will always have the opportunity to opt-out. Cookies You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may ecome inaccessible or not function properly. For more information about the cookies we use, please see https://novahealthcare.ie/Cookie-Policy.

YOUR LEGAL RIGHTS :

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data.
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data.
• Right to withdraw consent.
• Request the removal from marketing lists.

If you wish to exercise any of the rights set out above, please contact us by email at contact@novaenursing.com.

Request access to your personal data and this allows you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold and this enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request to remove your personal data. Note, however, that we may not always be able to comply with your request of removal for specific legal reasons which will be notified to you, if applicable, at the time of your request. Request restriction of processing of your personal data.

Information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

No fee usually required you will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. What we may need from you we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

THIRD PARTIES: Internal Third Parties are other companies in our corporate group and who provide business services to Nova Healthcare Management Systems limited.. . External Third Parties , Service providers who provide IT and system administration services and other business services to us and Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy services to us .Analytics and search engine providers who assist us in the improvement and optimisation of our website .Subcontractors, partners, agents and other persons who need access to and will use your data in the course of providing services to you or your organisation and for the purposes we specify.