We are seeking a Technical Support Specialist responsible for addressing customers’ technical queries and issues promptly, fostering a positive relationship between Nova and its key users. The role involves managing support for pharmacy customers, nursing homes, GP’s, and home care providers.

Responsibilities:

1. Manage incoming calls and emails, ensuring timely responses to customer queries.

2. Maintain the Help Desk ticketing system, overseeing the resolution process from inputting problem descriptions to closure.

3. Troubleshoot technical issues, collaborating with the broader technical team to address system issues.

4. Follow up with customers to confirm the resolution of any issues or problems.

5. Deliver comprehensive user training to new system users.

6. Create and update a collection of system training materials for ongoing reference.

7. Contribute to the construction of customer solutions, including testing and quality assurance checks before client release.

8. Execute technical and User Acceptance testing for all new features before their deployment to production.

9. Assume responsibility for overall quality assurance in the software development process.

10. Provide post-implementation support, addressing customer issues, queries, and defects through to resolution.

Qualifications and Background:

– Desirable to possess a Bachelor’s Degree in Business, IT, or a related field.

– Previous experience in a related role is advantageous.

– Demonstrating a strong command of MS Office products such as Word, Excel, and PowerPoint.

Employee Benefits:

– Pension Plan

– Healthcare Coverage
Submit your CVs via email to jobs@novaenursing.ie.